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Q How are product quality issues handled?
A Please contact our after-sales team promptly and provide photos of the product along with batch information; we will arrange inspection and propose a solution as soon as possible.
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Q Are returns and exchanges supported?
A For returns or exchanges caused by product quality issues, we will bear the relevant costs after verification. Please contact our after-sales customer service for specific procedures.
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Q Does the same after-sales policy apply to customized products?
A Customized products enjoy identical quality assurance. However, non-quality-related problems, such as those caused by customer-provided designs or specifications, are not covered by the after-sales policy.
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Q What is the response time for after-sales inquiries?
A We guarantee a response to customers' after-sales requests within two hours during business hours.
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Q Do the products come with a warranty period?
A All products have a designated warranty period. The term varies by product category; please refer to product documentation or consult customer service for details.
